Shipping Policy

This policy sets out where we deliver, what delivery costs and how long it takes. Ashford & Hale is an online retail store operated by Logos Ecom LLC, serving customers in the United Kingdom.

Where we deliver

We deliver to addresses in the United Kingdom only. We do not currently ship to addresses outside the United Kingdom.

Delivery cost

We offer one delivery option, Standard Tracked Shipping, charged at £5.00 per order. The charge is the same regardless of how many items your order contains.

The delivery charge is shown to you in your basket and again at checkout, before you confirm and pay. There is no free delivery option and no minimum order value.

Processing time

Orders are checked and prepared for dispatch within 1 to 5 working days of the order being placed. Orders placed at a weekend or on a public holiday are processed from the next working day.

Delivery time

Once your order has been dispatched, delivery takes a further 6 to 10 working days. The total time from placing your order to receiving it is therefore approximately 7 to 15 working days.

These are estimates based on normal conditions and are not guaranteed delivery dates. Delivery can take longer during busy periods or where there is a delay in the delivery network.

Tracking your order

All orders are sent on a tracked service. When your order is dispatched we send you a confirmation email containing your tracking number, and you can check the progress of your parcel at any time at ashfordandhale.co.uk/apps/trackyourorder. Tracking information can take up to 72 hours to begin updating after dispatch.

Orders containing several items

Where an order contains more than one item, items may be dispatched separately and arrive on different days. You are only charged the £5.00 delivery fee once per order.

Delivery addresses

Please check your delivery address carefully before completing your order, as we cannot change it once an order has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you to arrange redelivery. A further delivery charge of £5.00 applies to redelivery in these circumstances.

Delayed or lost parcels

If your order has not arrived within 20 working days of dispatch, contact us and we will open an enquiry into your parcel. Once a parcel is confirmed as lost, we will send a replacement or issue a full refund including the delivery charge, whichever you prefer.

Damaged parcels

If your parcel arrives visibly damaged, please email us within 48 hours of delivery with photographs of the packaging and the item, and we will resolve it under our Return and Refund Policy.

Contact

Email: info@ashfordandhale.co.uk
Office hours: Monday to Friday, 8:00 to 20:00 UK time (GMT/BST)

Full company details are set out in our Legal Notice.