Contact Information

Ashford & Hale is an online retail store selling bags and totes to customers in the United Kingdom. Business operated by Logos Ecom LLC.

Every message is answered by our customer service team, and we aim to reply within one working day.

Customer service

Email: info@ashfordandhale.co.uk
Contact form: ashfordandhale.co.uk/pages/contact

If you are contacting us about an existing order, please include your order number so that we can help you straight away.

Office hours

Monday to Friday, 8:00 to 20:00 UK time (GMT/BST)

We are closed at weekends and on UK public holidays. Messages received outside these hours are answered on the next working day.

What we can help with

• Questions about a bag before you buy, including dimensions, materials, handles and care.
• The status of an order and help with tracking. You can also check your order at any time at ashfordandhale.co.uk/apps/trackyourorder.
• Cancelling an order, arranging a return or requesting a refund.
• Reporting a damaged, faulty or incorrect item. Please attach photographs of the item and its packaging.
• Data protection requests, including access to or deletion of your personal data.
• Complaints, which we aim to resolve within 14 days.

Returns

Please do not send items back before contacting us. Email us first and we will provide the correct return address and instructions. Our full returns terms are set out in our Return and Refund Policy.

Company details

Registered company details, including the name, registration number and registered address of the seller, are set out in our Legal Notice.

Related policies

Shipping Policy
Return and Refund Policy
Privacy Policy
Terms of Service